Technical Services Strategy
Shape team structure, priorities, coaching, staffing and operating practices to improve delivery and scale.
⌖ New York, NY
Omer Butt
Senior Solutions Consultant — Enterprise SaaS
Implementation Leader & Product Strategy
Implementation Leader & Product Strategy
"15+ years turning complex SaaS implementations into
measurable enterprise outcomes"
15+Years Enterprise SaaS
$3M+ARR Portfolio
90%+Client Retention
30%Faster Delivery
150+Enterprise Customers
GlobalNorth America & EMEA
Background
I connect strategy, process and delivery to better business outcomes.
I work at the intersection of Technical Services, enterprise technology and product strategy, improving how teams plan, deliver and scale solutions that are technically sound, commercially valuable and operationally repeatable.
Across 15+ years in enterprise SaaS and MarTech, I have led technical consulting, enterprise discovery, solution architecture, implementation strategy, pre-sales, client delivery and cross-functional initiatives across North America and EMEA. Today, I manage an Americas Technical Services team of 4–5 Technical Consultants, with responsibility spanning team development, quality, staffing, escalations and delivery execution.
A major focus of my current role is improving the operating model for Technical Services through consistent auditing, quality processes and automation, including extending automated delivery checks across Search and Marketing Automation. The goal is simple: more consistent delivery, better scalability and stronger customer outcomes.
01
Strategy
Product strategy, technical discovery, solution architecture and executive advisory.
02
Delivery
Enterprise implementations, integrations, data architecture and delivery frameworks.
03
Innovation
AI-assisted workflows, automation, MCP tooling and operational efficiency.
Core Offerings
Strategy, process and technical execution.
I improve the people, processes and technical practices that connect business goals to architecture, delivery quality and customer outcomes.
Process Improvement & Quality
Build consistent auditing, quality processes and escalation paths that improve delivery, reduce risk and make outcomes more repeatable.
Enterprise Solution Architecture
Translate complex customer requirements into scalable SaaS architectures spanning Search, Marketing Automation, data and integrations.
Product & Cross-Functional Strategy
Partner with Product, Engineering and Customer Success to connect platform direction, technical feasibility and customer needs.
AI & Automation
Apply AI, automated checks and practical tooling to improve technical quality, consistency and team efficiency.
GTM & Customer Escalations
Support strategic opportunities, executive conversations and complex escalations with clear technical direction and accountability.
Selected Work
Proof beyond the résumé.
A few examples of how I apply product thinking, architecture, automation and team leadership to real delivery problems.
Scaling Technical Services
Improving the Technical Services operating model through auditing, quality standards and automation, with a focus on extending automated checks from Search into Marketing Automation.
Unified Customer Technology
Helping teams and customers navigate Bloomreach's evolving platform as products converge around shared data, event streams and connected customer experiences.
Beacon
Designed and built an AI-native platform concept for unifying customer signals across enterprise systems, combining identity, APIs, data and AI-assisted workflows.
Enterprise Implementation Frameworks
Built delivery processes and operational frameworks that improve implementation consistency, accelerate time-to-value and create more repeatable enterprise delivery.
Career
Leadership, delivery and technical depth.
2026
Present
Present
Bloomreach
Manager, Technical Services
- Manage an Americas team of 4–5 Technical Consultants, with a focus on development, quality and execution.
- Own team development, delivery quality and technical operations.
2021
2026
2026
Blueshift
Senior Product Consultant · Product Consultant EMEA · Implementation Manager EMEA
- Led enterprise implementations and technical consulting across North America and EMEA.
- Managed a multimillion-dollar portfolio with 90%+ client retention, focused on durable customer outcomes and expansion.
2019
2021
2021
Selligent Marketing Cloud
Technical Consultant · Technical Project Manager
- Led technical delivery across enterprise marketing technology engagements.
- Supported 150+ enterprise customers through implementation and project delivery.
2018
2019
2019
Attraqt PLC
Project Manager
- Led digital and technology projects across client delivery and commercial initiatives.
2014
2018
2018
Rapid Results Ltd
Digital Project Management
- Delivered digital projects across requirements, stakeholders and execution.
Social Proof
What people say.
“Omer is one of the smartest and most innovative people I have had the pleasure to work with. He is a great active listener and can hear a complex strategy and break it down into simple digestible chunks for GTM speed and perfection.
“I've worked with Omer for over 4 years and seen him become the leading product expert in the EMEA team. He quickly got up to speed with the platform and helped deliver more value to clients.
“He comes across as a trusted adviser, builds great relationships, and is on hand to help prospects understand how to achieve technical enlightenment and best practice.
Technical Prowess
Skills & Tooling
Cloud & Infrastructure
- AWS (Athena, S3, EC2, Route 53)
- Cloud Architecture
- API Integrations
- ETL/ELT Pipelines
- Serverless Architectures
- SSL/TLS & Domain Management
Languages & Dev
- Python
- Ruby
- JavaScript (ES5/ES6)
- SQL
- REST APIs & cURL
- Rails Console
- Liquid Templating
- FastAPI / WebSocket
MarTech & CDP Platforms
- Blueshift CDP
- Selligent Marketing Cloud
- Customer Segmentation
- Send Time Optimization
- Smart Audiences
- Campaign Architecture
- Integration Studio
AI & Automation
- MCP-Integrated Tooling
- LLM Integration (Claude, GPT-4, Gemini)
- Prompt Engineering
- Automated Audit Pipelines
- GitHub Copilot
Analytics & BI
- PowerBI
- Google Analytics
- Adobe Analytics
- Splunk
- Optimizely
Project & Delivery Tools
- Jira & Confluence
- Asana
- Salesforce
- Rocketlane
- Agile / Scrum
Let's Talk
Building something complex?
If you're looking for someone who can improve technical team performance, strengthen delivery processes and move comfortably between product strategy, architecture and customer outcomes, let's talk.